FAQ'S

What if I don't like my product?

If your item does not fit, contact oooh-la-la and exchange for the proper size. (panties will not be exchanged)

Can I cancel my subscription?

You are entering into a 12 month subscription. After 12 months, you go to month to month and can cancel anytime.

What is my enrollment fee?

Your $15 enrollment fee is a set up fee to start your membership. It is ONE time fee.

When will I be billed?

You will be billed a ONE time $15 enrollment fee in addition to the package that you choose on the date of your enrollment. You will be billed the same day every month as your initial order. A small shipping and handling fee will also be applied. When will I get my first order? Once your order is placed, you will fall into the next shipping date. We ship in the beginning of every month (around the 5th) and at the end of the month (around the 20th). So if you enroll on the 10th, you will fall in the end of month shipping period. If you order on the 22nd, you will fall into the beginning of the next months shipping period. Contact us anytime with any questions you may have.

Can I switch my package?

Yes, you may switch at anytime. Email us at ooohlalapantycompany@gmail.com and make sure to include your First and Last name and specific package changes.

Can I pay for a year in advance?

Yes. You are welcome to pay for the year for yourself or someone else, just send us an email and we will send an invoice.